Refund policy
RETURN & REFUND POLICY
Last updated: September 24, 2026
We want you to be satisfied with your purchase from TheDinoGlow.
Damaged or Defective Products
If your product arrives damaged, defective, or materially different from what you ordered, please contact us at thedinogloww@gmail.com as soon as possible.
Please include:
- Your order number
- A description of the problem
- Clear photographs or video showing the issue
We will review the situation and, where appropriate, offer a replacement, repair, or refund in accordance with applicable consumer law.
Change of Mind & Returns
Return and cancellation rights may vary depending on the country where the customer is located.
For customers who are legally entitled to a statutory cancellation or withdrawal period, TheDinoGlow will honor those rights in accordance with the applicable law.
Where a return is legally required, we will provide the customer with the necessary return instructions.
Refunds
Once a refund has been approved, it will normally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned because an incorrect or incomplete address was provided, please contact us at thedinogloww@gmail.com so we can review the available options.
Contact
For any questions regarding returns or refunds, please contact:
thedinogloww@gmail.com
TheDinoGlow
Avenida Miraflores de Los Ángeles, 29011, Málaga, Spain